To ensure fairness to both our clients and our stylists, Fenix Hair Co. maintains the following cancellation guidelines.

Appointments scheduled for three (3) hours or longer require a minimum of seventy-two (72) hours' notice to cancel or reschedule.

Appointments canceled or rescheduled within this window will incur a 50% service fee, which will be held as a deposit and applied toward the client's next rescheduled service.

Appointments scheduled for less than three (3) hours require a minimum of forty-eight (48) hours' notice. Appointments canceled or rescheduled within this timeframe will incur a 50% service fee, applied as a deposit toward the next rescheduled service.

Any appointment canceled or rescheduled with twenty-four (24) hours' notice or less will result in a 50% flat-rate charge, which will not be applied toward future services.

Certain exceptions may apply at the discretion of the stylist.

These policies are in place to respect and protect the time, preparation, and livelihood of our stylists.

If Fenix Hair Co. or the stylist must reschedule an appointment within 72 hours, a complimentary deep conditioning treatment will be added to the client's next appointment.

Due to limited space and scheduling considerations, clients are asked to arrive on time or no more than five (5) minutes prior to their scheduled appointment. Please avoid arriving fifteen (15) minutes or more early, as we want to ensure each client receives a relaxed, unrushed experience.

Clients arriving more than fifteen (15) minutes late may not be guaranteed completion of the scheduled service. In such cases, the full service cost will still apply.

If a client is unable to receive services or chooses not to proceed due to tardiness, 100% of the service cost will be charged.

Exceptions may be considered with timely communication.

For the comfort and safety of all guests, Fenix Hair Co. kindly requests that clients arrange childcare for any children not receiving a service. Our salon environment includes professional tools, sharp instruments, and materials that may not be safe for children.

Clients may bring one (1) guest with them to their appointment. Due to space limitations, we cannot guarantee accommodations for additional guests who are not receiving services.

Fenix Hair Co. offers complimentary 15-minute consultations prior to booking services. While consultations are optional, they are highly recommended to ensure proper service selection, review of policies, required forms, and alignment with hair goals.

All chemical and color services require a $50 non-refundable deposit, which will be applied toward the total service cost.

All non-chemical services (including haircuts and blowouts) require a $15 non-refundable deposit, which will be applied toward the final service total.

Online bookings are considered appointment requests and may be approved or declined at the discretion of Fenix Hair Co. Submission of a request does not guarantee an appointment.

If a request is approved, the deposit will be applied to the service. If declined, the deposit will be automatically refunded and should reflect within three to five (3-5) business days.

Deposits apply to new clients or clients without a card on file and are a one-time requirement. Once established clients rebook for maintenance services, deposits will no longer be required.

Prior to any appointment or during a consultation, clients are required to review and sign applicable waivers either electronically or in person. Fenix Hair Co. utilizes the following waivers:

• Policy Agreement Waiver – Acknowledgment and acceptance of salon policies
• Debit/Credit Card Authorization Waiver – Consent to store a card on file and process applicable charges
• Extension Services Waiver – Required for all extension services to ensure understanding of care
• Photo & Media Release Waiver (Optional) – Permission for Fenix Hair Co. to capture and share service-related media

Fenix Hair Co. requires a valid card on file for all clients. This allows for efficient checkout and ensures clear enforcement of booking and cancellation policies.

Clients must complete a signed authorization allowing card storage prior to their appointment. All payment information is securely stored through our booking platform, GlossGenius.

This policy is designed to support transparency, efficiency, and mutual respect between clients and stylists.

All extension services are non-refundable.

Extension services require a mandatory consultation and a signed extension waiver prior to booking. This ensures clients are fully informed regarding pricing, maintenance, and long-term expectations.

Fenix Hair Co. cannot guarantee the quality, longevity, or performance of extension hair purchased outside of the salon or stylist. We are not responsible for services performed on or maintenance of outside hair.

Extension hair pricing generally ranges from $500 to $2,000, depending on desired outcome, current hair condition, and individual goals.

With proper at-home care, extension hair purchased through Fenix Hair Co. may last up to one year or longer, though longevity may vary by method.

Clients are encouraged to book extension services only if the investment aligns with their budget and hair goals.